A vent about poor service…

Seems that I’m a magnet for poor customer service today.

Vent #1: I rec’d an order from 2ps.pictures last week. I had ordered the 5x7s w/white borders. When the prints arrived, they had been cut incorrectly, so one side’s border was "normal" and the other side barely had a border. I emailed the company to let them know that the prints were cut incorrectly, and they assured me that they would reprint & send replacements. Those replacements arrived today. Borders look great. BUT, this time, the B&W prints that I ordered were printed in color. I notified them AGAIN to tell them that the prints were still wrong. I just rec’d an email back, stating that in my original email, I hadn’t mentioned that the prints were B&W….HUH? The ORIGINAL ORDER lists them as B&W…why did I need to say that again????? Now they’re asking me what I want them to do. I said "do nothing" because I really don’t even want to deal with them right now. So much for loving 2ps.pictures.

Vent #2: I uploaded some pics to Costco this am, and rec’d the confirmation that they would be ready by 3:00. I rec’d another email at 2:08, saying "your prints are ready!" I drove to Costco. NO PRINTS. Their machine is down. How in the world does their system generate a "your prints are ready" email when their equipment is down??? I was told that it would be at least 2 hours before the prints were ready. I left.